Frequently Asked
Questions

Find answers about Google Nest devices and the helpful home here.
Google Nest Overview

Frequently Asked
Questions

Google Nest Overview

Find answers about Google Nest devices and the helpful home here.

What is a smart home?

A smart home, also known as a connected home, uses devices connected to the internet to enable home automation, remote control, and management of appliances and systems such as lighting and heating. 

For too long, the smart home has been complicated to set up and manage, with a lot of different devices that don’t work well together, too many apps to download, and lots of cables. In our experience, smart homes aren’t very smart. They lack logic, learning, and intelligence, and often position the smartphone as a glorified remote control.

At Google Nest, our mission is to create a home that takes care of the people inside it and the world around it. For us, the home of the future is not a smart home, it’s a helpful one. The helpful home knows what your customers like. It can anticipate what they need, like a cosy kitchen in the morning, or lights that turn on as they come home at night.

The helpful home learns from your customer. It applies contextual understanding to anticipate their needs and intuitively adapts the environment to suit the people within it. We believe a helpful home should:

  • be accessible to everyone
  • be personal and communal
  • contain products that work better together
  • respect your privacy

    What solutions does Google Nest provide for the home?

    Google Nest products work beautifully individually, but they’re even better together. We know that users want helpful home solutions – not just products. That’s why we designed Google Nest products to work together from the start. They can talk to one another and respond to things happening at home. 

    Helpful home solutions from Google Nest solve for top customer needs at home:

    • Whole-Home Entertainment – entertainment that moves them and moves with them
    • Whole-Home Awareness – give their home eyes, ears, and a voice
    • Whole-Home Connectivity – help build a stronger Wi-Fi foundation for their home
    • Whole-Home Energy – change their energy consumption and make potential savings

    There’s a growing portfolio of devices and services with a lot more innovation to come.

    Are Google Nest products secure?

    We know that home is a safe haven. It’s where your customers get to decide who they invite in. There’s a trust between your customer and their home. And at Google Nest, we value that trust above all else. That’s why:

    • Your customers are in control of their information and their devices.
    • We work hard to protect your customers’ data.
    • Their info is not for sale. To anyone.
    • If your customers invite our products into their home, we have an unbreakable rule: their home deserves the same respect we give our own.

    As we continue to build helpful devices and services for your customers’ homes, we’ll continue to live by the same core privacy and security principles that guide all of Google’s work today.

    You can review our full commitment to privacy in the home here.

    Do Google Nest products work together?

    We design our products around customers, to work together and help make life at home a little easier. Google Nest products can talk to one another and respond to things happening around the house. If something important happens, like when Nest Protect detects smoke, their other products can help each other do the right thing automatically.

    Find out more about how Google Nest products work together here.

    What is Google Assistant and what does it do?

    Google Assistant is your customers’ own personal Google.

    It can help get everyday tasks done more easily, in more ways than ever before. Customers can get answers instantly, enjoy entertainment, plan their days, manage tasks and control their home. Whether they’re at home or on the go, they can just ask for what they need and get help quickly, saving time so they can focus on what matters most.

    Google Assistant is already available on more than 1 billion devices, including Google Nest products. To discover more, visit here.

    Why partner with Google Nest?

    There are many reasons why partnering with Google Nest could be a valuable step for your business. Here are just a few:

    • Set yourself apart from competitors with tailored support to develop propositions that work for you and help differentiate your offering.
    • Increase customer retention by surprising and delighting loyal customers with Google Nest products, that also make their lives simpler.
    • Attract new customers with tailored advice and access to the tools you need to market Google Nest in the best way.
    • Upskill staff with free training for those who engage with customers, and give them the knowledge they need to sell confidently.

    Explore the benefits of a Google Nest Partnership for homebuilders, professional installers and energy providers.

    How can I find out more about partnering with Google Nest?

    Simply get in touch by completing this short form. A member of our team will get back to you as quickly as they can.

    How can we help you?

    If you can't find the answers you're looking for above, please get in touch with our team.